Bend the HR Rules When Needed

HR isn’t just about enforcing policies. At its core, it’s about people. And people don’t always fit into neat little boxes.

That’s where the true art of HR comes in – knowing when to break from the handbook and make decisions that serve both the individual AND the organization.

It’s about understanding the human side of things while keeping the business running smoothly. The best HR leaders know how to balance both: they can see beyond the policies and look at the bigger picture.

Why Does This Matter?

Because if we’re too rigid, we risk:

• Stifling creativity and innovation

• Driving top talent away

• Creating a culture based on fear, not trust

But when you’ve got HR leaders who understand when to be flexible, you see the real benefits:

• You build trust with your team

• You boost morale across the board

• You drive engagement and loyalty from your employees

5 Situations where bending the rules makes sense:

1. When it aligns with your company values

   Sometimes, sticking to the strict letter of the law goes against what your business stands for. If the rules clash with your core values, it’s time to rethink (vacation policy is a great example).

2. To retain exceptional talent

   Top performers often need something a little different – whether it’s flexible hours or remote work options. A one-size-fits-all approach doesn’t always work for your best people.

3. During personal crises

   Compassion matters. When someone’s going through a tough time, offering a little flexibility can make all the difference – and create loyalty that lasts long after the crisis.

4. To foster innovation

   Innovation often thrives when we step outside the old ways of doing things. New ideas can challenge the status quo – and that’s when it’s time to question whether the rules are holding us back.

5. When rules become outdated

   Policies should evolve along with your business. If something isn’t working or no longer makes sense, it’s ok to adjust. Sticking to outdated rules can hinder your growth (let me know if you need to review your policies).

So, bending the rules isn’t about breaking them. It’s about thoughtful exceptions, calculated risks, and putting people first. As you know, without people, you don’t have a business.

Flexible HR leaders understand that policies are meant to guide, not govern. HR is not always black & white – there’s a lot of grey because you are dealing with people. And people are messy, but that’s what makes them unique.

And the BEST HR leadership lies in bridging that gap between what’s written AND what’s real.

I wouldn't have it any other way!